Account Manager

Permanent Employee, Full-time, Remote, CET Shift
Salary: ₱40,000 to ₱50,000

Job Summary:

We are seeking an enthusiastic and experienced Account Manager based in the Philippines to join our remote team. In this role, you will support clients in the hospitality industry—including bars, restaurants, hotels, events, and festivals—by assisting with their staffing needs, building strong client relationships, and ensuring a smooth onboarding process. You will also play a key role in lead generation, booking meetings for the Sales Team, and helping businesses maximize their use of our platform.

Responsibilities:

  • Assist clients in posting staffing requirements and selecting candidates to meet their business needs.

  • Build and maintain strong relationships with clients to understand their unique staffing challenges.

  • Guide new customers through the platform, ensuring they feel confident using it.

  • Address client questions and resolve issues efficiently to enhance their experience.

  • Source leads, book meetings for the Sales Team, and follow up with previous clients to drive customer retention.

  • Increase successful job placements by managing candidate notifications, resolving cancellations, and supporting business staffing needs.

Requirements:

  • At least 2 years of experience in Customer Success, Account Management, or a similar role.

  • Previous experience in the hospitality industry is required; staffing and recruitment experience is a plus.

  • Strong English communication skills, with the ability to engage clients through verbal and written support.

  • Comfortable with sales-related tasks, including cold calling and following up with previous customers.

  • Tech-savvy, with proficiency in Support and CRM software and familiarity with calling tools.

  • Highly organized and capable of managing multiple clients within an assigned area.

  • Problem-solving mindset, with the ability to think quickly and find effective solutions.

  • Self-motivated and able to work independently in a remote environment.

  • Team player who thrives in a startup culture, valuing collaboration and adaptability.