Customer Support Representative

Permanent Employee, Full-time, Remote, PST Shift
Salary: Up to $900

Job Summary:

The Customer Support Representative is the front line of communication for our brand, ensuring customers feel valued, heard, and supported. This role requires excellent communication skills, a professional and empathetic demeanor, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving and multitasking abilities.

Note: This is a passive sourcing opportunity, and while we are always looking for exceptional talent, it may take some time to find the right match for this role.

Responsibilities:

• Respond to customer inquiries across multiple channels, providing accurate and timely assistance.

• Handle complaints and issues with professionalism, ensuring prompt resolution and follow-up.

• Provide product and service information, assist with orders, refunds, and exchanges.

• Analyze and resolve concerns by identifying root causes and offering effective solutions.

• Collaborate with internal teams to address product or technical issues and share customer feedback to improve services.

• Maintain accurate records of interactions and manage communications using CRM tools.

Requirements:

• Prior experience in a customer support role is preferred.

• Excellent written and spoken English skills, with strong grammar and attention to detail.

• Strong problem-solving skills and the ability to manage customer expectations.

• Ability to work in a fast-paced environment and multitask effectively.

• A team-oriented mindset with a proactive and positive attitude.

This role is designed for passive recruitment, and we welcome skilled and enthusiastic candidates to express their interest. While there may not be an immediate opening, we look forward to connecting with talent that aligns with our needs in the future.