Fraud Analyst (E-commerce)
Permanent Employee, Full-time, Remote, PST Shift
Salary: ₱60,000 to ₱80,000
Job Summary:
We are seeking a Fraud Analyst to monitor and review eCommerce sales transactions, identifying and preventing fraudulent activities. This role requires strong analytical skills, attention to detail, and experience in fraud prevention, risk operations, and electronic payment fraud. The ideal candidate will work closely with customer service, finance, and operations teams to ensure a secure and seamless shopping experience.
Responsibilities:
Monitor and review eCommerce transaction data for suspicious activity and potential fraud.
Approve or cancel sales orders in accordance with pre-established fraud guidelines.
Assist customer service representatives with fraud-related customer inquiries and order statuses.
Verify fraud-related documentation and conduct due diligence investigations.
Identify new and existing fraud trends by analyzing transaction patterns.
Monitor real-time queues and flag high-risk transactions for further investigation.
Communicate with customers and operations teams during fraud investigations.
Assist finance teams by providing evidence for chargeback resolution.
Maintain detailed records compliant with PCI, GDPR, and CCPA regulations.
Stay updated on emerging trends and best practices in online fraud detection and prevention.
Requirements:
2+ years of fraud prevention experience.
Work experience in eCommerce, electronic payment fraud, risk operations, or credit card industry regulations.
Ability to multi-task in a fast-paced environment with a high volume of transactions.
Exceptional attention to detail and problem-solving skills.
Availability to work weekends and holidays as needed.
Excellent written and verbal communication skills.
BA/BS degree or equivalent work experience.
Fluency in English; additional language(s) is a plus.
Experience with Accertify is preferred.